-
1
Conversation 1: This is Janet Smith in apartment 23. May I speak to the apartment manager? - Speaking. What can I do for you?
-
2
Something happened to my window. It's broken. - That doesn't sound good. Do you know how it happened?
-
3
I don't know the exact details. - Do you have an idea who might be responsible for the window?
-
4
I'm almost sure it is the local kids in the apartments. - How did you come to that conclusion?
-
5
There was a baseball in my living room along with the broken glass. - Well, at least there's no mystery about how it happened.
-
6
I saw a group of them playing in the lot⁽¹⁾ just before I went out to my car. - Can you tell me which ones you recognized?
-
8
How about if I call a friend of mine who is a repairman? - That's no problem. I'll come by right now to look at the damage.
-
9
Okay. Come on over. But tell me, who pays for this? - You can pay for it, and I can reimburse you. Or he can bill me directly.
-
10
I'm glad to hear that. I didn't want to get stuck with the bill. - I will bill the kid's parents if I ever find out which kid did it.
-
11
Conversation 2: Hello, I'm John Smith in unit 23. Am I speaking to the apartment manager? - This is he. How may I help you?
-
13
I can't tell you exactly how it happened. - Well, tell me what you think might have happened.
-
15
Next to the broken glass in my living room was a baseball. - Well, you don't need Sherlock Holmes to figure this one out, do you?
-
16
Just before I went shopping, I saw them in the lot. - Can you give me a name or two, or a description?
-
17
I have absolutely no idea. - I'll call a repairman for you, but it'll probably take one or two days.
-
18
I could probably get it fixed today, because a friend of mine is a repairman. - That's okay. But let me see the damage first. I'm coming over.
-
19
The glass is all cleaned up, so come on over. But do I pay for this? - No. I will pay your friend, or I will reimburse you if you pay him.
-
20
That's good news. I was worried you were going to make me pay for this. - You're not at fault. But the kid who did it is.
