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Conversation 1: I need help figuring out how to use this phone. - Sure. First you pick up the receiver and hit one of the first 3 buttons. Do you hear a tone?
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Yes, it changed. - Well, when you hear it change, that means you have an outside line. Where are you trying to call?
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I am trying to call home. - OK. Well, to dial to the outside you just now dial the number. For a call inside the company just hit the extension number. Do you know the extensions?
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Yes, I have a list of extensions. - Well, if you ever need help with an extension, you can dial 0.
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Conversation 2: Can you show me how to use this phone? - Yes, I can help you with that. Pick up the receiver and hit one of the buttons. Do you hear a tone?
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No, I don't hear anything. - Next you dial 9 on the keypad. You should hear the tone change. Did you hear it change?
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I'm not sure. - OK. Well, after you get the line to change you have an outside line. Who are you trying to call?
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I am trying to call a client. - To call a number on the outside you now just dial the number. For inside calls, punch in the extension number. Has someone given you an extension list?
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No, I don't know anyone's extension. - All of the extensions are listed on the wall chart over there if you ever need help.
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Conversation 3: I want to make a phone call. Can you show me how? - Of course, pick up the receiver, hit a button and listen for a tone. Are you hearing it?
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Yes, now what do I do? - Well, after you dial 9 on the keypad, you should hear the tone change.
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No, nothing changed. - When you dial 9 and hear the tone change it means you have an outside line. Who are you trying to call?
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I am trying to call my boss. - For an outside call you now just dial the number. For a company number you need to know the extension. Do you have a list of extensions?
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I know a few extensions but I don't know of them all - You can always look an extension up on the company website.
