报告账单错误

报告账单错误 Reporting Wrong Charges 
内容
  • 英中
  • 中英
  • 盲听
  • 1

    Conversation 1: What can I do for you today? - I have an issue.

  • 2

    What is your problem? - There were charges on my debit card that I never made.

  • 3

    Do you have a statement for your debit card? - I do.

  • 4

    Which charges are you talking about? - It's the last four charges.

  • 5

    We're going to have to do an investigation. - Is that going to take long?

  • 6

    I'm not sure, but in the meantime we will freeze these charges. - That's wonderful. Thank you.

  • 7

    Conversation 2: How may I help you? - I'm having a problem.

  • 8

    What problem are you having? - There have been charges made on my debit card that I didn't make.

  • 9

    Do you have the statement for your card? - Here it is.

  • 10

    What are the charges you're referring to? - The last four charges on the page.

  • 11

    I'm afraid we're going to have to investigate these charges. - How long will an investigation take?

  • 12

    I honestly don't know, but we will freeze payment on these charges. - That sounds absolutely fantastic.

  • 13

    Conversation 3: May I help you? - I have a problem.

  • 14

    What's the problem? - Someone else is making charges on my debit card.

  • 15

    I need to see a statement for your debit card. - I have it right here.

  • 16

    Can you show me which charges you're referring to? - The last four charges.

  • 17

    We will need to do an investigation on this. - How long will that take?

  • 18

    We'll have to freeze payment on those charges until the investigation is finished. - I really appreciate your help.

  • 1

    今天我能为您做些什么? - 我有个问题。

  • 2

    你有什么问题? - 我的借记卡上有一些我从来没有付过的费用。

  • 3

    你的借记卡有账单吗? - 我有。

  • 4

    你说的是哪些费用? - 这最后四项费用。

  • 5

    我们得做个调查。 - 要花很长时间吗?

  • 6

    我不确定,但在此期间我们将冻结这些费用。 - 太好了,非常感谢。

  • 7

    我能为您做些什么? - 我有个问题。

  • 8

    你有什么问题? - 我的借记卡上有一些费用我没花过。

  • 9

    你有银行卡详单吗? - 给你。

  • 10

    你指的是什么费用? - 页面上的最后四项费用。

  • 11

    恐怕我们得调查这些费用。 - 调查需要多长时间?

  • 12

    我真的不知道,但我们会冻结这些费用的支付。 - 听起来真是太棒了。

  • 13

    我能为您效劳吗? - 我有个问题。

  • 14

    有什么问题吗? - 有人在我的借记卡上收费。

  • 15

    我要看你的借记卡账单。 - 我有就在这儿。

  • 16

    你能告诉我你指的是哪项费用吗? - 最后四项费用。

  • 17

    我们需要对此进行调查。 - 需要多长时间?

  • 18

    在调查结束之前,我们必须冻结这些费用的付款。 - 我真的很感谢你的帮助。