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1
Conversation 1: I need to speak with the manager, please. - Yes, this is the manager. How may I help you this morning? - We are having problems getting into our apartment.
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2
Is this the first time that you have tried this key since I gave it to you? - Yes, this is the first time that we have tried this key.
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4
Let's try it one more time. Just try to gently slide the key in the deadbolt and turn it to the right.
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5
It still doesn't work. - I will come up to help you right away. I'll bring another key to try.
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6
Conversation 2: I need to speak with the manager right away. - The manager is not here right now. May I take a message?
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7
Our key doesn't seem to be working in our lock. - How many times have you used this key in the lock?
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9
It is really hard to get it into the lock, but it does go in. - Make sure you are on the top lock. Put the key in and try turning it to the right.
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10
I can't get it to work. - Could you return to the manager's office? I have another key that I would like you to try.
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11
Conversation 3: Good morning. Could I speak with the manager, please? - I am the assistant manager. Is there something I can help you with?
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12
The key you gave us to our apartment doesn't seem to be working. - Did this key work okay for you before?
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13
We were using my roommate's key before and never really tried this one. - Does the key seem to belong in that lock?
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14
It doesn't really fit at all. - Try putting your key in the top lock one more time and turn it to the right.
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15
It works now, but it didn't work before. - We have been having trouble with that lock. I will call a locksmith right away.
