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Conversation 1: I'm calling today about a bill that I never received. - Can you tell me which credit card it was for?
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I haven't got it in the mail yet. - The computer is showing that all bills have been mailed.
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But if it's their mistake, can I get an extension on my bill payment? - Yes, but you will need to send us proof of their mistake.
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Conversation 2: I haven't received my credit card bill yet. - Which credit card are you speaking of? - My Master Card.
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We sent that bill out a couple of weeks ago. - I never got it. - Your bill was mailed already.
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What am I going to do since I haven't received the bill? - If you haven't gotten it yet, then you should probably take that up with your post office.
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Can I get an extension on my bill if it does happen to be the post office's fault? - If that's the case, you will need to provide proof of their mistake.
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Conversation 3: I was inquiring about a bill that I never got. - Which credit card was the bill for?
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I have not gotten my bill, so what should I do about that? - You should try contacting your post office.
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If it is the post office's fault, may I have an extension on my bill? - You'll have to prove it was their error, then you can get an extension.
