对账单提出异议

对账单提出异议 Disputing a Charge 
内容
  • 英中
  • 中英
  • 盲听
  • 1

    Conversation 1: There's a problem with my credit card. - Tell me what the problem is.

  • 2

    A charge came up on my bill that I didn't make. - What was the charge for?

  • 3

    The charge was for a $350 purse, but I did not buy it. - Are you sure that you didn't make that purchase?

  • 4

    I would know if I bought something that expensive. - I apologize. What day was this purchase made?

  • 5

    It was bought on November 12th at 3:15 pm, while I was at work. - All right, we'll do an investigation.

  • 6

    Until this investigation is finished, will I have to pay for the charge? - No, you don't. We'll take care of it.

  • 7

    Conversation 2: I have a problem with my credit card. - What's wrong with it?

  • 8

    There is a charge on my card that I didn't make. - Can you tell me what the charge was?

  • 9

    It's for a purse that cost $350. - Are you positive that you didn't buy the purse?

  • 10

    I can't even afford a purse that expensive. - I'm very sorry. When was this purchase made?

  • 11

    I was at work, but the purchase was made at 3:15 on November 12th. - We're going to investigate this claim.

  • 12

    Do I have to pay for this charge? - You won't have to pay for anything.

  • 13

    Conversation 3: There is something wrong with my credit card. - What's the problem?

  • 14

    There is a charge on here that I never made. - What charge was made?

  • 15

    It was a charge for a $350 purse that I never bought. - You didn't make this purchase?

  • 16

    I think I would remember if I made a purchase that large. - Sorry. When was this purse purchased?

  • 17

    It was purchased on the 12th of November at 3:15 pm, but I was at work. - We'll do an investigation and get to the bottom of this.

  • 18

    In the meantime, do I have to pay for this charge? - No. We'll take care of everything.

  • 1

    我的信用卡有问题。 - 告诉我问题出在哪里。

  • 2

    我的账单上出现了一笔我没有支付的费用。 - 费用是多少?

  • 3

    收费是一个350美元的钱包,但我没有买。 - 你确定不是你买的吗?

  • 4

    如果我买了那么贵的东西我就知道了。 - 我道歉。这是哪天买的?

  • 5

    它是11月12日下午3点15分买的,当时我正在上班。 - 好吧,我们会调查的。

  • 6

    在调查结束之前,我需要支付费用吗? - 不,你不用。我们会处理的。

  • 7

    我的信用卡有问题。 - 怎么了?

  • 8

    我的信用卡上有一笔钱我没有付。 - 你能告诉我费用是多少吗?

  • 9

    是为了一个价值350美元的钱包。 - 你确定你没有买钱包吗?

  • 10

    我甚至买不起这么贵的钱包。 - 我很抱歉。这是什么时候买的?

  • 11

    我当时在上班,但买东西是在11月12日3:15。 - 我们要调查这个说法。

  • 12

    我必须付这笔费用吗? - 你什么都不用付。

  • 13

    我的信用卡出了点问题。 - 有什么问题吗?

  • 14

    这里有一项我从未提出过的花费。 - 提出了什么花费?

  • 15

    这是一个我从未买过的350美元钱包的费用。 - 不是你买的?

  • 16

    我想如果我买了那么大的东西我会记得的。 - 对不起。这个钱包是什么时候买的?

  • 17

    它是11月12日下午3点15分买的,但我当时在上班。 - 我们会调查清楚的。

  • 18

    同时,我要付这笔费用吗? - 不,我们会处理好一切的。