-
1
Conversation 1: I am having some big problems on this tour. - What seems to be the problem? We are here to help you.
-
2
This tour company seems very disorganized. No one seems to have a clear picture as to where we are going and when we are going to get there.
-
3
I will see what I can do about that. How about the accommodations on the tour? - So far, we have been staying in really out-of-the-way accommodations.
-
4
Is anything wrong with your room? - The television in our room was broken, and they didn't send anyone to fix it.
-
5
I will complain to the hotel manager about that. How about the hotel restaurant? - The food in the restaurant was terrible, and a few people from our group got sick.
-
6
I am so sorry that you had such a bad experience. We would like to offer you a free city tour and lunch to make it up to you.
-
7
Conversation 2: I paid good money for this tour and would appreciate some help with some problems that have come up.
-
8
I would like to help you smooth out any difficulties you are having. What can I help you with?
-
9
This tour company can't seem to coordinate anything. We are always arriving after something is closed or get there when the guides for the site are on a break.
-
10
We are trying to fix that. Are the accommodations to your liking? - Our accommodations are pretty substandard.
-
11
Is there anything in particular that is wrong with your room? - The room smelled of smoke, even though it was supposed to be a nonsmoking room.
-
12
You should not have to put up with that. Was the hotel restaurant good? - Actually a few people from our group got sick, and everyone thinks it was from the bad dinner that we ate.
-
13
Our tour company takes pride in providing excellent tours. Please let me offer you a free city tour and lunch as an apology.
-
14
Conversation 3: I would like to discuss some problems that I am having with this tour. - I am sorry you are having a difficult time. What may I help you with?
-
16
I am sorry that that has been the case. How would you rate your accommodations? - Our accommodations are not very pleasant.
-
17
What don't you like about your room? - The room was very noisy, and we couldn't get to sleep.
-
19
The food was horrible at the hotel restaurant, and a few of us got sick after eating there.
-
20
I am glad that you told me about the problems. I would like you to be my guest for a free massage at the hotel spa tonight.
