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Conversation 1: So tell me again, why couldn't you get the supplies I ordered? - Well I ordered them when you asked, but the supplier said they might need to back order them.
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If they don't arrive by then, what are our options? - I could try another supplier down the street.
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Thank you for taking care of the problem. - Thank you for your business. We appreciate you as a client.
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Conversation 2: You promised me the supplies would be in today and now you say they aren't here? - They said they had part of the order, but the rest won't be available until later.
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I am not convinced that will work for me, what now? - I could order them from another supplier as a back-up.
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That is a good plan. - Good! I will call you later this afternoon and let you know when your supplies will arrive.
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Conversation 3: I really needed the supplies today and you are telling me you don't have them? - The supplier said that it will be a few more days until they can ship the order.
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Fine, what day will the whole order be here? - If we are lucky, they may get here tomorrow.
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Is there anywhere else we can get these supplies? - Let's order the missing items from someone else just to be sure.
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I appreciate that suggestion. - I will track your order on the internet and e-mail you the moment it arrives.
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I look forward to hearing from you. - Please let me know if there is anything else I can do for you in the meantime.
