接受不履行承诺的借口

接受不履行承诺的借口 Accepting Excuses for Not Meeting Commitments 
内容
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  • 1

    Conversation 1: So tell me again, why couldn't you get the supplies I ordered? - Well I ordered them when you asked, but the supplier said they might need to back order them.

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    When do you think they will finally arrive? - I think maybe by Tuesday.

  • 3

    If they don't arrive by then, what are our options? - I could try another supplier down the street.

  • 4

    That would work for me. - OK, I will stay on it and let you know how it's going.

  • 5

    Thank you for taking care of the problem. - Thank you for your business. We appreciate you as a client.

  • 6

    Conversation 2: You promised me the supplies would be in today and now you say they aren't here? - They said they had part of the order, but the rest won't be available until later.

  • 7

    I guess that's it then, when will you be able to get the rest? - I am not sure.

  • 8

    I am not convinced that will work for me, what now? - I could order them from another supplier as a back-up.

  • 9

    That is a good plan. - Good! I will call you later this afternoon and let you know when your supplies will arrive.

  • 10

    I appreciate you staying on it. - We appreciate your business and aim to please.

  • 11

    Conversation 3: I really needed the supplies today and you are telling me you don't have them? - The supplier said that it will be a few more days until they can ship the order.

  • 12

    Fine, what day will the whole order be here? - If we are lucky, they may get here tomorrow.

  • 13

    Is there anywhere else we can get these supplies? - Let's order the missing items from someone else just to be sure.

  • 14

    I appreciate that suggestion. - I will track your order on the internet and e-mail you the moment it arrives.

  • 15

    I look forward to hearing from you. - Please let me know if there is anything else I can do for you in the meantime.

  • 1

    再告诉我一次,你为什么还没有拿到我订的货? - 你问我的时候我就订了,但是供应商说他们可能需要延期。

  • 2

    你认为他们什么时候到? - 我想也许星期二吧。

  • 3

    如果他们到时还没到,我们有什么选择? - 我可以试试街上的其他供应商。

  • 4

    那对我有用。 - 好的,我会持续跟进来告诉你进展如何。

  • 5

    谢谢你处理这个问题。 - 谢谢你的惠顾。我们感谢你作为我们的客户。

  • 6

    你答应过我今天会到货,现在你说货没来? - 他们说他们有这订单的部分货品,但剩下的要晚些时候才能到货。

  • 7

    我想就这样吧,你什么时候能拿到剩下的? - 我不确定。

  • 8

    我不相信这对我有用,现在呢? - 我可以从另一个供应商订购作为备用。

  • 9

    这是个好计划。 - 很好!今天下午晚些时候我会打电话给你,告诉你你的货什么时候到。

  • 10

    我很感激你能放在心上。 - 我们非常感谢您照顾我们生意,我们的目标是让您满意。

  • 11

    我今天真的很需要货,但你却说你没货? - 供应商说他们还要几天才能发货。

  • 12

    好的,什么时候整批货到这里来? - 如果我们幸运的话,它们明天可能会来。

  • 13

    我们还有别的地方可以买到这些货吗? - 让我们从别人那里订购缺失的东西,只是为了确定一下。

  • 14

    我很感激你的建议。 - 我会在网上追踪你的订单,一到就给你发电子邮件。

  • 15

    我期待着收到你的来信。 - 请告诉我,在此期间是否还有什么我能为您效劳的。