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10
You just lost yourself another customer. - Don't get mad at me, please. I don't make the rules.
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15
Well, this is ridiculous. I won't shop here anymore. - Well, if I was the boss, the rules might be different.
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17
Can I return this DVD even though I already opened it? - That won't be a problem if you have your receipt.
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18
It's right here in my wallet. - Oh, the date on the receipt says that you bought it too long ago to return it.
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19
But aren't there any exceptions? - If I make an exception for you, I have to do it for everyone.
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20
How do you expect to keep loyal customers? - I wish I could help you, but I didn't make the rules.
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22
I want to return this opened DVD. Is that possible? - No problem at all. Do you have your receipt?
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23
Let me dig it out of my wallet. - I'm sorry. You can't return something more than 30 days old.
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24
There must be some way around this. - I'm sorry, but I have to tell everyone the same thing no.
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25
That's the dumbest rule I ever heard of. - Maybe the rules will change if we lose all our customers.
