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Conversation 1: May I exchange this DVD player? - Certainly. Do you have your receipt? - Here you are.
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I'm sorry. I'll get you a new player. - At first, I thought it was me. - Okay, here's a new one for you.
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Conversation 2: I'd like to exchange this DVD player. - Of course. Do you have your receipt? - Here it is.
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That's strange. Let me get you a new one. - All my friends tried to get it to work. - I hope this one works better for you.
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Conversation 3: I want to exchange this DVD player. - No problem. Do you have your receipt? - That's one thing I never forget.
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Now, what seems to be the problem? - This DVD player won't play DVDs. - Well, at least you kept your receipt. One moment, please.
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I spent almost an hour trying to make it work. - If this one doesn't work, just bring it back.
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Conversation 4: Can I exchange this DVD player? - Let me see your receipt, please. - I always keep my receipt.
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Could you tell me what the problem is? - When I hit Play, nothing happens. - Yours is the first one that's been returned.
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Nothing I tried would make it work. - You might want to try playing this one before you leave.
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Conversation 5: I need to exchange this DVD player, please. - That won't be a problem if you have your receipt. - Here you go.
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Now, if you'll just tell me the problem, please. - It won't play my DVDs. - This is a good product. I wonder what went wrong.
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I don't know. I trust this brand. This was a fluke, I think. - You're right, this is a good brand. This new one should work just fine.
