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1
Conversation 1: Why am I being charged $10 for a movie that I never ordered? - Sir, according to your file, you spent Monday evening watching "Titanic."
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2
The file is wrong. I was at a great concert that night. - Well, this wouldn't be the first time that a file was wrong. Just a moment, please.
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3
Thank you for taking care of it so quickly. - Sir, when I deleted the $10, the program automatically added a $2 service charge.
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4
You can't do that! You can't charge me for a mistake that you made! - Sometimes you can't win for losing, sir.
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5
Now I've seen it all! What a rip-off this place is! - I don't blame you, sir. Two dollars is a lot of money.
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6
Conversation 2: I need to know why I'm being charged $10 for a movie that I never ordered. - Hmm. Your file shows that you watched "Titanic" Monday night.
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7
Monday night? Monday night I was at a great concert. - Well, as they say, garbage in, garbage out. Let me correct this error, please.
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8
Thank you. It's very nice when problems can be solved quickly. - When I deleted the $10, the computer automatically added a $2 service charge.
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9
Are you crazy? You made the mistake and now you're charging me for your mistake? - Sir, if it makes you feel any better, the $2 service fee used to be $5.
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10
Why don't you just stick a gun in my ribs and take everything I have? - Unfortunately, sir, you'll have to pay the $2, whether you like it or not.
