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1
Conversation 1: I don't want to keep this radio. - No problem. Let me see your receipt, please. - Of course. I always keep my receipts.
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3
Would you like a different model? - No. Just give me a refund, please. - Okay, a refund will be no problem.
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4
Conversation 2: I'd like to return this radio. - Okay. Do you have your receipt? - I lost it.
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7
They're right upstairs. - That sounds good. I'll take the escalator. - Good luck. I hope someone can help you.
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8
Conversation 3: I want to return this radio. - Okay. Do you have your receipt? - I'm sorry, but I lost it.
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11
May I suggest customer service, upstairs? - That sounds good. I'll take the elevator right now. - Good luck.
