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Conversation 1: I'd like to return this radio. - All right. Do you have the receipt? - Here it is.
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Would you like to exchange it? - No. I'd just like a refund. - Certainly. This will take only a few seconds.
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Conversation 2: I want to return this radio. - Okay. May I see your receipt? - Certainly. I have it right here.
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Perhaps you'd like a different one? - No, thank you. A refund is all I want. - Okay. Give me a few seconds, please.
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Conversation 3: I need to return this radio. - That won't be a problem, as long as you have your receipt.
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I can exchange it for you. - Thanks, but I just want a refund. - A refund it will be. Do you have the original box?
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Conversation 4: I'm returning this radio. - No problem. You do have your receipt, don't you? - Here you are.
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If you'd like, I can show you a different one. - No, thanks. A refund will be just fine. - No problem. This'll only take a minute.
