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1
Conversation 1: This room is unacceptable. I want a new one, and I want a refund for tonight.
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2
Would you please tell me the exact problem, sir? - I'm being attacked by hordes of cockroaches!
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4
Thank you very much. This has been a most unsettling experience. - Sir, our guests are our reason for being.
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5
Conversation 2: This room is unfit for humans. I want another room, and I want a refund for tonight.
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7
Oh, no, are they back? I'll give you another room immediately, sir, and a refund for tonight.
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8
Thank you. I'm glad that you don't believe that your guests are liars. - Sir, without happy guests, we are nothing.
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10
If you tell me the exact problem, I can be more helpful. - Cockroaches have declared war on my room!
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11
Allow me to apologize. I'll give you another room right now, and a full refund for tonight.
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12
Thank you for not asking me to collect the roaches in a jar as evidence. - Sir, only your mother wants to please you more than we do.
